I remember
working the evening of the first year anniversary of The Chalet’s opening where complimentary appetizers and champagne were offered in the lounge. Four of us waitressed in the lounge that night
while the rest of the wait staff took care of the dining room. One of the girls asked the other three lounge
waitresses if we wanted to split our tips.
I said no, there wasn’t much money to be made because of the free drinks
and food. That was a lie. The other girls were lazy, serving the free champagne, then going in the
back to drink some themselves. I was
taking drink orders and even paid
appetizer orders for those that wanted other choices. I was the only one who actually approached
the patrons to ensure they had what they wanted. Several times, I had to sneak off into the
ladies room and stuff bills in my socks, bra, pockets and wherever else it
would fit. I walked out with several
hundred dollars that night and the other girls, by the time the night ended,
were drunk and lucky if they earned $20.00.
My husband
& I will sometimes squeeze in a lunch date if the timing works. We planned lunch at The Old Canteen
Restaurant on Federal Hill, but it was a Tuesday and they were closed. Because of our time constraints, we decided
to try the steakhouse at the Westin H otel which only was a few blocks away, but
they were only open for dinner.
Upstairs in the Westin was an Italian Lounge called Centro. They were open for lunch, so we decided to
try it.
The
atmosphere was elegantly casual and the room was large and airy. We waited for a moment by the hostess station
and soon a very sloppy looking hostess directed us to a table and then tossed the menus on top of our plates and silverware. I noticed a woman who looked like she was a
bus person walking over with a pitcher of water. She asked, “Do youz want water?” My husband and I exchanged a quick glance and
tried not to laugh. He asked if he could
have sparkling water. She told him she
would have to check if they had any.
Several more minutes passed and she returned with a bottle of sparkling
water, placed it on the table in front of
him and walked away! She didn’t pour it
and did not even offer him a glass with ice.
OK, so
we’re already off to a bad start, but perhaps the bus girl wasn’t too
experienced. We hoped our server would be better. It had been almost 10
minutes since we sat down and no one had come over to go over the specials, nor
offered to take a drink order. The bus
girl was coming back. Oh no! She’s our waitress!
“Are youz ready to order?”
Inwardly, I
cringed as we placed our lunch orders and she walked away! She didn’t even ask if she could start us off
with a drink.
Another 10
minutes passed, then 15. My husband and
I looked at each other and I asked him, “Do you want to leave?” While I have NEVER in my life stiffed anyone
for a tab, we would have totally been justified to walk away. We had been seated for over a half hour, with
no food or drink other than water.
Before he could answer, she was on her way out of the kitchen with our
salads. I figured if I wanted a drink,
I’d better request one, because she wasn’t going to ask. So I asked for a martini menu. And she replied, “I’ll have to see if we have
one.” REALLY? A high end restaurant with no drink
menu? Did they train this woman before
setting her loose on customers?
She
returned with a generic drink menu, with no specific specialty drinks. I mentioned to her I liked to look at the
restaurants suggestions and she just took the menu back , said ‘OK’ and walked
away!
Our salads
were tremendous, which was a pleasant surprise. The baby arugula salad came with a chianti
poached pear, candied walnuts, goat
cheese and lemon vinaigrette dressing.
My husband had a spinach salad with portabella mushrooms, goat cheese,
walnuts and white balsamic glaze.
When she
returned with our lunches, I ordered a Cosmopolitan. She brought it over without placing on a tray,
there was no garnish, just enough
spilled as she walked to make the glass nice and sticky.
And then… she spoke, “Do youz want
anything else?”
We finished
our meals, thankfully which in spite of the horrific service, were outstanding. Although our time was running short, we did
have time for desert.
She came back. “Do youz want desert?”
My husband
ordered cheesecake and espresso and I ordered the crème brulee. She put our deserts down, bringing me a clean
FORK for my crème brulee, disappearing
again in the bowels of the kitchen. She
was nowhere to be seen and in order to eat my desert, I used my husband’s tiny espresso spoon.
The
waitress was nice enough, but clearly not experienced or even trained to
waitress properly. I found it insulting
that Centro would allow a server on the floor with such an obvious experience
deficit. The constant use of the word
“youz” literally made me cringe, and although
the food was amazing, we are fortunate to live in a city where great
restaurants are in abundance. Maybe
we’ll go back to Centro eventually, but for the immediate future, I am content
to try new places and leave the Centro experience in the far recesses of my
mind, bringing it out occasionally for a good laugh.